Bangor Savings Bank is notifying customers that they should ignore a text message saying their bank cards have been compromised and directing them to call a specific phone number to provide account information.

The text is a scam, according to a post on the bank’s website.

“Please be aware that we will never ask for your ATM/Debit Card information via phone, text or email,” the post says. “Please contact your local branch or Bangor Support (1-877-226-4671) if you have given out personal information. Otherwise, please delete and ignore these text messages.”

However, the bank’s legitimate phone system was experiencing problems throughout Thursday afternoon.

Customers with questions were asked to send their inquiries to [email protected]