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  • Technical Questions

FAQs

Subscription Questions

A: You can subscribe online or call Customer Service at (207) 621-5700 or send us an email.

A: Click here to see all the subscription options available for both the Morning Sentinel and the Kennebec Journal.

A: Subscription account details for Morning Sentinel or Kennebec Journal are available once logged in. To register your home delivery account for digital access, you must sign in to establish an email and password on your subscription account.

A: Yes. If you are already a print customer, you can register your account for digital access.
Kennebec Journal customers click here to register.
Morning Sentinel customers click here to sign up.

A: Digital subscribers get 24/7 access to both the ePapers and website.

A: You may read articles on our site(s) until you hit the paywall, at which time a subscription will be required to read more stories. Obituaries, Classified, Public Notices, Puzzles, Podcasts and Events are available without a subscription.

A: The meter keeps track of the number of articles you access and offers you the chance to subscribe based on your reading habits on our site. The paywall will be visible when you reach the limit and you will need to purchase a subscription to keep reading.

A: A Free Account may be set up through a trial period offer. A subscription will be required to continue accessing the website and ePapers once that period expires. Subscribers pay for unlimited digital access to the website, ePaper and Headlines app, among other benefits including commenting, exclusive events & offers.

A: Yes! Visit centralmaine.com/subscribe to purchase a subscription online. Use the same email address and password you provided for your free account. When your purchase is complete you will be logged into your subscription account.

A: No, repeat views of the same article do not get counted more than once.

A: The term of your subscription package will be determined by what you purchase. Once the term ends, you will be on a recurring payment, at the regular rate, for the same term length. Renewals are processed 7 days before expiration/end of term.

A: Cancellations requests may be made for Morning Sentinel, or Kennebec Journal, or by emailing us at [email protected] or by calling (207) 791-6000 Monday – Friday from 6am to 5pm or Saturday – Sunday from 6am to noon. Your cancellation will apply to the next billing cycle. We do not offer refunds.

A: No, email newsletters are a free service, delivered to your email inbox. If you click through to the site to read the full article, that will count toward your monthly allotment.

A: Yes! You may share your subscription to the Kennebec Journal, or the Morning Sentinel, with up to 4 other email addresses. A Guest may establish their digital access, an Owner will have access to the subscription account.

A: You will need to access your Kennebec Journal profile, or your Morning Sentinel profile in order to make changes.

A: No, digital access is only included with home delivery and digital subscription options.

A: You can find our privacy policy here and terms of use here.

A: Visit this page to submit our feedback form. Or you can email us at [email protected].

Customer Service

A: Once logged in, you can report delivery issues for the Kennebec Journal or Morning Sentinel by selecting the date (up to 7 days prior) and the appropriate issue. Or, contact us here.

A: Once logged in, you can request a delivery change for the Kennebec Journal or Morning Sentinel up to 90 days in advance.

A: Contact us at: [email protected].

A: Contact us at: [email protected].

Newsroom Questions

A: Fill out our online form.

A: Visit this page.

A: Visit the calendar page at MaineToday.com and click “Add Calendar Event.”

A: Send your obituary to [email protected]

A: Photographs can be searched and purchased through the CentralMaine.com Photo Store.

A: Send a note here.

A: Let us know here.

A: You can search our archives here.

A: Please read our guidelines here.

Technical Questions

A: We suggest Mozilla Firefox. Newer versions of Firefox have an auto-update feature that will help keep you up to date. We also suggest Google Chrome. A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.

Other browsers:
Apple Safari. A good browser that is quick and well supported. Internet Explorer. Although we support IE8, we strongly suggest you use another browser to view our site.

A: Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser.

Safari
Firefox
Chrome
Internet Explorer

A: Centralmaine.com access is not included as part of your Kindle or Nook subscription. However, if you are a current home delivery, digital bundle or centralmaine.com only subscriber, and your device has a Web browser, you can access centralmaine.com with your current subscriber account. If you do not already have a subscriber account, create one here.

A: No, you will need to upgrade your subscription. To do so, please call customer service at (207) 791-6000 (mobile phones only outside of the U.S. and Canada). However, you may use your subscriber account to log in to centralmaine.com to comment on articles, manage newsletters and manage your settings.

A: Some features of centralmaine.com require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer that allow our web site to recognize that you already signed in when you come back after being away for a while. Please be sure you have cookies enabled for centralmaine.com. Some browsers will have options for disabling cookies on a site by site basis as well as globally. Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the brewer. This feature may be the reason you are being logged out each time you close your browser.

A: It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.

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