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  • Subscription Questions
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  • Technical Questions


Subscription Questions

A: You can subscribe online or call Customer Service at (207) 621-5700 or send us an email.

A: Click here to see all the subscription options available for both the Morning Sentinel and the Kennebec Journal.

A: Subscription details for the Morning Sentinel or Kennebec Journal are available once you’re logged in. To register your home delivery account for digital access, you must sign in to establish an email and password for your account.

A: Yes. All subscriptions include unlimited digital access to our network of sites.

A: Digital subscribers get 24/7 access to both the ePapers and

A: You may read articles on our site until you hit the paywall, at which time a subscription will be required to read more stories. Obituaries, Classified, Public Notices, Puzzles, Podcasts and Events are available without a subscription.

A: A Free Account may be set up during a trial period for people that have never subscribed to one of our publications. A subscription will be required to continue accessing the website and ePapers once that period expires. Subscriptions fund our work.

A: Yes. Visit to purchase a subscription online. Use the same email address and password you provided for your free account.

A: The term of your subscription package will be determined by which package you choose. All online purchases are automatically recurring. Renewals are processed 7 days before expiration/end of term.

A: Cancellation requests may be made for Morning Sentinel, or Kennebec Journal, by emailing us at or by calling (207) 791-6000 during business hours. Your cancellation will apply to the next billing cycle. We do not offer refunds.

A: No. Email newsletters are a free service. Reading the complete stories linked within them may require a paid subscription.

A: Yes! You may share your subscription to the Kennebec Journal, or the Morning Sentinel, with up to 4 other email addresses as long as they live in your household. A guest may establish their digital access, an owner will have access to the subscription account. For sharing outside of households, a business account is required. For business subscriptions please contact our customer service team..

A: You will need to access your Kennebec Journal profile, or your Morning Sentinel profile in order to make changes.

A: No. Digital access is only included with a home delivery or digital subscription.

A: You can find our privacy policy here and terms of use here.

Customer Service

A: Once logged in, you can report delivery issues for the Kennebec Journal or Morning Sentinel by selecting the date (up to 7 days prior) and the appropriate issue. Or, contact us here.

A: Once logged in, you can request a delivery change for the Kennebec Journal or Morning Sentinel up to 90 days in advance.

A: Contact us at:

A: Contact us at:

Newsroom Questions

A: Fill out our online form.

A: Visit this page.

A: Visit the Add Your Event page for more information or visit the calendar to upload an event.

A: Photographs can be searched and purchased through the Photo Store.

A: Send a note here.

A: Let us know here.

A: You can search our archives here.

A: Please read our guidelines here.

Technical Questions

A: We suggest Mozilla Firefox. Newer versions of Firefox have an auto-update feature that will help keep you up to date. We also suggest Google Chrome. A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.

Other browsers:
Apple Safari. A good browser that is quick and well supported. Internet Explorer. Although we support IE8, we strongly suggest you use another browser to view our site.

A: Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser.

Internet Explorer

A: access is not included as part of your Kindle or Nook subscription. However, if you are a current home delivery, digital bundle or only subscriber, and your device has a Web browser, you can access with your current subscriber account. If you do not already have a subscriber account, create one here.

A: No, you will need to upgrade your subscription. To do so, please call customer service at (207) 791-6000 (mobile phones only outside of the U.S. and Canada). However, you may use your subscriber account to log in to to comment on articles, manage newsletters and manage your settings.

A: Some features of require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer that allow our web site to recognize that you already signed in when you come back after being away for a while. Please be sure you have cookies enabled for Some browsers will have options for disabling cookies on a site by site basis as well as globally. Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the brewer. This feature may be the reason you are being logged out each time you close your browser.

A: It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.