My jaw dropped, while eating my breakfast on Jan. 30, reading a Page 1 headline and
article about the recent long wait times for Suburban Propane deliveries. The story of the
Westbrook couple was the same as mine.

I have been a Suburban Propane customer for over 40 years. On Jan. 12, I called the local number after seeing the gauges on my two tanks edge toward 20% full. My call was routed to a support call center. Over the next many days, until the propane refill arrived on Jan. 19, I was promised many delivery dates during nine calls made to the support center. At one point, I was number 280 in the call-back queue. 

The dates came and went without a propane truck at my home. One driver called to say his truck
was disabled and he could not pump propane. Meanwhile I was getting more nervous that my
propane would run out. I kept my thermostat at 64 degrees daytime and 62 at night. I am 79
years old.

As a result of especially low supply, my propane fireplace shut down. I used an internet video to
power it up again, avoiding a hefty service charge by the manufacturer.

Suburban Propane recently called me about my experience, apologizing and giving reasons for the delays. I was offered and accepted a sensor for my tanks. A $50 installation/rental sensor fee
was waived for one year.

Sharaden Schneider
Wells