On Thursday, 531 MaineHealth patients received estate vendor letters indicating they were deceased and providing information to their next of kin about resolving their estate.
The problem was, none of those patients were actually deceased.
According to Caroline Cornish, Communications and Public Affairs Manager at MaineHealth, an error in MaineHealth’s computer system for generating estate vendor letters was the cause of the incident.
In an email to the Press Herald on Oct. 31, Cornish said MaineHealth “sincerely regrets” the error and has sent apology letters to all patients who have been affected.
“At no time were these patients listed as deceased in their medical records and the issue has been fully resolved,” Cornish wrote.
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