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  • Subscription Questions
  • Customer Service
  • ePaper Questions
  • Newsroom Questions
  • Technical Questions


Subscription Questions

A: You can subscribe online or call Customer Service at (207) 791-6000 or send us an email.

A: Click here to see all the subscription options available for both the Morning Sentinel and the Kennebec Journal.

A: During this pandemic, we are taking extraordinary precautions to limit the number of hands that touch our home deliveries. Only essential staff are on-site and are following CDC guidelines for handwashing and social distancing. Carriers are encouraged to wear gloves and are limiting deliveries to doors and drive-ways as well as not entering buildings.

A: Yes. If you are already a print customer, you can connect your account for digital access.
Kennebec Journal customers click here to connect.
Morning Sentinel customers click here to connect.

A: Digital subscribers get 24/7 access to both the ePaper and website.

A: We allocate a certain number of articles per month per device at no charge. Obituaries, Classified, Public Notices, Puzzles, Podcasts and Events are all viewable as well.

A: The meter keeps track of the number of articles you access. The meter resets on the first of each month and on the last article, you will encounter the paywall and will need to purchase a subscription to keep reading.

A: No, repeat views of the same article do not get counted more than once.

A: Subscriptions purchased online are a recurring 4-week payment on the credit card used for the purchase. Renewals are processed 7 days before expiration/end of term.

A: Cancellations may be made by emailing us at or by calling (207) 791-6000 Monday – Friday from 6am to 5pm or Saturday – Sunday from 6am to noon. Your cancellation request will apply to the next billing cycle. We do not offer refunds.

A: No, email newsletters are a free service, delivered to your email inbox. If you click through to the site to read the full article, that will count toward your monthly allotment.

A: Your subscription may be accessed from up to 5 computers/devices. You may only have one username and password per subscription.

A: You will need to access your account information in order to make changes. You can do that here: MyAccount.

A: Digital access is only included with home delivery and digital subscription options.

A: You can find our privacy policy here and terms of use here.

A: Visit to submit our feedback form. Or you can email us at

Customer Service

A: Contact us here.

A:Contact us here.

A: Contact us at:

A: Contact us at:

ePaper Questions

A: To validate you as a subscriber, an initial login is only required once on each device or browser. You’ll need to use the same email and password you use for the website..

A:The Main Menu () in the upper right corner opens to access a full list of options, sections, and settings for your ePaper.

Navigate through the ePaper using the arrow icons (< >) in the top center or on the sides, swiping left or right on your touchscreen, or by using the Pages button in the lower left corner.

You may set your View Options using the arrows button next to the title on the upper left, letting you adjust how pages are displayed.

A: You can swipe left or right and/or use the arrow buttons to turn pages. If you are zoomed in, use the page navigation at the bottom of the page or the arrows at the very top of the black bar to page through.

A: Blurriness is often caused by the page loading.  Give it a few seconds to load fully.

A: Use the archive link on the top right to find the date, organized by month. It will load in place of the current edition.

Newsroom Questions

A: Fill out our online form.

A: Visit this page.

A: Visit the calendar page at and click “Add Calendar Event.”

A: Send your obituary to

A: Photographs can be searched and purchased through the Photo Store.

A: Send a note here.

A: Let us know here.

A: You can search our archives here.

A: Please read our guidelines here.

Technical Questions

A: We send browser notifications in Google Chrome, Firefox and Safari. When you open find the small red bell in the lower left corner. Click on the bell and you will see a red “unsubscribe” button. If you’d like to subscribe again in the future, just click on the bell and hit subscribe.

A: We suggest Mozilla Firefox. Newer versions of Firefox have an auto-update feature that will help keep you up to date. We also suggest Google Chrome. A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.

Other browsers:
Apple Safari. A good browser that is quick and well supported. Internet Explorer. Although we support IE8, we strongly suggest you use another browser to view our site.

A: Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser.

Internet Explorer

A: access is not included as part of your Kindle or Nook subscription. However, if you are a current home delivery, digital bundle or only subscriber, and your device has a Web browser, you can access with your current subscriber account. If you do not already have a subscriber account, create one here.

A: No, you will need to upgrade your subscription. To do so, please call customer service at (207) 791-6000 (mobile phones only outside of the U.S. and Canada). However, you may use your subscriber account to log in to to comment on articles, manage newsletters and manage your settings.

A: Some features of require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer that allow our web site to recognize that you already signed in when you come back after being away for a while. Please be sure you have cookies enabled for Some browsers will have options for disabling cookies on a site by site basis as well as globally. Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the brewer. This feature may be the reason you are being logged out each time you close your browser.

A: It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.