I have just had a necessary repair done to my vehicle, which, by itself, is not newsworthy. I was charged $69.50 per hour for labor, again not newsworthy; other places charge even more.
I noticed, however, what might signal the beginning of a disturbing trend: The repair shop added a $21 charge for “shop supplies,” including rags.
The labor rate used to cover all the costs of doing business, aside from what was added to parts. Are we going to start seeing additional charges for “rent,” “payroll taxes” and “profit” in addition to the labor rate?
If a repair shop is reputable and wants to remain in the good graces of car owners, they should set their labor rate to include all the expenses of doing business, and eliminate these additional charges.
I will have any subsequent work done at a repair shop that cares about its reputation with car owners and is honest and aboveboard about its prices.
Phyllis Hyde
Augusta
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