SCARBOROUGH — A computer glitch at Hannaford stores that prevented customers from using electronic payment methods at many of the chains cash registers Thursday has been fixed, according to the company.

Eric Blom, a spokesman for the grocery chain, said its software support vendor completed its work Thursday night, and stores were able to accept debit, credit and EBT cards by about 10 p.m.

“We don’t anticipate further problems. There could be brief periods, in very localized areas, where customers might experience delays, but that will be dealt with today,” Blom said Friday.

One such example occurred Friday morning at a Hannaford store on Forest Avenue in Portland, Blom said. Stores in Augusta, Gardiner and Waterville reported no problems Friday.

The company-wide glitch began Thursday morning and affected nearly all 181 Hannaford stores in five Northeast states. Some registers would not accept any cards, while others would only accept cards as credit. Blom wouldn’t say how much the chain may have lost in revenue because of the problem.

In 2008, Hannaford had a data breach that compromised 4.2 million customer credit and debit card numbers. Blom said Thursday’s event was not a security issue.

Blom wouldn’t disclose the name of Hannaford’s software vendor or any details about the problem or its resolution.

There are 181 Hannaford stores throughout Maine, Massachusetts, New Hampshire, New York and Vermont.


Only subscribers are eligible to post comments. Please subscribe or to participate in the conversation. Here’s why.

Use the form below to reset your password. When you've submitted your account email, we will send an email with a reset code.