LONDON — A British couple says they were charged 100 pounds ($156) by a hotel in northwestern England after they described it as a filthy hovel in an online review.

Tony and Jan Jenkinson told the BBC on Wednesday they were charged by the Broadway Hotel in Blackpool after leaving their comments on TripAdvisor.

The couple says the 36 pound-a-night hotel was a “filthy, dirty, rotten, stinking hovel,” and discovered a charge on their credit card after the review. When they asked about it the charge, they were told the hotel had a “no-bad-review policy” included in its terms and conditions.

John Greenbank, a trading standards area manager, says he’s “never seen anything like this.”

Hotel management could not be reached for comment, but Blackpool authorities say it has changed its policies.


Only subscribers are eligible to post comments. Please subscribe or to participate in the conversation. Here’s why.

Use the form below to reset your password. When you've submitted your account email, we will send an email with a reset code.

Kennebec Journal & Morning Sentinel news

Get news and events from your towns in your inbox every Friday.
  • This field is for validation purposes and should be left unchanged.