WATERVILLE — A spokesperson for Consolidated Communications said Thursday the company hopes to complete repairs soon on a severed cable that for more than a week has disrupted telephone and internet service to some customers in Waterville.

Consolidated Communications does not release customer counts, but the outage is affecting some customers in the area of Kennedy Memorial Drive and West River Road, spokesperson Shannon Sullivan wrote in an email.

A company other than Consolidated Communications severed or damaged cables Jan. 10 on Silver Street, requiring extensive repairs that are ongoing, according to Sullivan. All of the damaged cables are being replaced.

“Repairs are partially complete and some customers’ services have been restored,” Sullivan wrote.

The outage affected Northern Light Inland Hospital at 200 Kennedy Memorial Drive, including its cardiovascular care practice and the hospital’s Continuing Care Lakewood facility, but they switched quickly to backup telephone and internet equipment.

Tyson Thornton, associate vice president of support services at Northern Light Inland Hospital, urged patience from the community because telephone lines are limited and remain busier than usual while repairs are made.

“Having your phone lines knocked down is certainly a communications challenge,” Thornton said, “but we had a backup plan, and patient care and safety were never impacted.”

Consolidated Communications is an Illinois-based telephone and internet service provider that does business in 23 states.


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