GARDINER — A temporary interruption in service left about 240 Summit Natural Gas of Maine customers without service Wednesday in the Gardiner area.

The unintentional interruption happened during routine maintenance activities, Justina Pimentel, manager of sustainability and communication strategy, said Thursday.

“Many of the customers, including local restaurants, were reconnected in time for lunch,” Pimentel said.

Anne Davis, Gardiner’s acting city manager, said City Hall and the Gardiner Public Library are heated with natural gas, and neither had heat in the morning.

Davis said Summit employees stopped by both building to make sure service was back online.

Pimentel said the company used various channels throughout the day to communicate with customers about the outage, including social media and automated calls.

Summit crews went door to door to reconnect customers. Information on how to rescheduling reconnections was left for customers not available Wednesday.

“It’s rare we have customer outages,” Pimentel said, “and we truly appreciate the patience of our customers while we worked to resolve the issue.”

Nearly a decade ago, Gardiner joined Augusta and Kennebec County in a bid to bring natural gas to municipal, school, county and court buildings.


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