MaineHealth recently announced the rebranding of its emergency medical services following an investment to expand these critical services across its system.

NorthStar EMS and Paramedic Alliance for Community Emergencies will soon be known as MaineHealth Emergency Medical Services. This update underscores the dedication of the organization to delivering emergency care under a unified brand, with no changes to the high-quality services in its communities, according to a news release from MaineHealth.

NorthStar, part of MaineHealth Franklin Hospital, has offered emergency medical services since 2005, covering 1.7 million acres from five key bases: Livermore, Farmington, Phillips, Rangeley and Carrabassett Valley. Staffed by 75 EMTs and paramedics, NorthStar handles around 7,500 calls annually across 29 towns.

NorthStar’s services in the Greater Franklin County community include community paramedicine programs, educational outreach and collaborations with local organizations to enhance emergency response capabilities.​ None of NorthStar’s services will change or be disrupted by the name change and rebranding.

Affiliated with MaineHealth Stephens Hospital, PACE has been a reliable emergency care provider in Norway, South Paris, Paris, Otisfield, Harrison, Hebron, West Paris, Woodstock, Greenwood, Newry and Milton Plantation. PACE maintains 24/7 coverage year-round, ensuring that communities receive continuous, prompt and high-quality emergency support.

PACE’s team of paramedics and emergency medical technicians is committed to positive community activities, good stewardship of resources, and providing respectful, excellent patient care. The service participates in the Vial of Life program, allowing quick access to critical medical information during emergencies.

This rebranding is part of MaineHealth’s broader strategy to unify its identity across the health care system. By adopting a consistent name and logo, MaineHealth aims to simplify patient interactions and enhance recognition of its care services.

The renaming to MaineHealth EMS signifies a streamlined approach to emergency services delivery. MaineHealth EMS will continue the same high level of care and community support that NorthStar and PACE are known for. Residents should continue to call 911 for emergencies.