Ashlee Dixon Contributed photo
AUGUSTA — Kennebec Savings Bank President and CEO Andrew Silsby recently announced the promotion of Ashlee Dixon to Winthrop branch manager.
Dixon began working at the bank in 2007 as a summer teller and was accepted into the Bank’s Management Trainee Program in 2012. Upon completion of the program, she worked in the bank’s Winthrop branch as a customer care and loan representative. Dixon has been instrumental in the success of Winthrop’s lending pipeline. Amy Black, who served as the Winthrop branch manager prior to Dixon taking the position, is now a customer service representative at the bank’s Augusta location.
“Ashlee has been an exceptional model of KSB’s core values of dedication to teamwork, service and community since joining the bank as a summer teller 14 years ago. She has been a valuable asset to our Winthrop branch, and I look forward to her continued success leading the team,” said Silsby, according to a news release from the bank.
“I am excited to take this next step in my career with Kennebec Savings Bank,” said Dixon. “I look forward to playing a bigger role at the bank and continuing to assist customers and community members at the Winthrop branch.”
Katelyn Pushard Contributed photo
Katelyn Pushard named community engagement manager for United Way of Kennebec Valley
AUGUSTA — United Way of Kennebec Valley has hired Katelyn Pushard as the organization’s community engagement manager, a newly created position since UWKV’s expansion into northern Kennebec County.
Pushard will lead a portion of UWKV’s resource development and fundraising initiatives, manage donor groups, and lead volunteer engagement strategies. Additionally, the community engagement manager is responsible for generating the greatest possible communitywide results through the 10-year Impact2032 initiative.
An Augusta native, Pushard comes to UWKV with more than 10 years of experience working in the social service and nonprofit sector. After graduating with a degree in special education from the University of Maine at Farmington, she began working as a children’s case manager at the Children’s Center Early Intervention and Family Support (a United Way partner program) in Augusta. For the past seven years, Pushard shifted focus and efforts toward development in order to share and further the mission of the organization through her role as director of development and grant management.
“I have been a longtime supporter of and advocate for the United Way,” Pushard said, according to a news release from United Way. “UWKV’s focus on bringing the community together — finding those who want to help and connecting them with those who need the help — has always inspired me. I truly feel honored to be part of the team and thrilled to be working on some of the newest initiatives, including Impact2032 and the expansion into northern Kennebec.”
Pushard is dedicated to the community and is heavily involved in numerous volunteer committees and projects, including UWKV’s Emerging Leaders Society and Cynergy through the Kennebec Valley Chamber of Commerce, both of which she co-chaired before arriving at UWKV. Because of her involvement and dedication to Kennebec County, she was nominated for the Cynergy Young Professional Award through the Kennebec Valley Chamber of Commerce in 2020.
“Katelyn’s extensive nonprofit experience in development, volunteer management and relationship-building make her the perfect person for this new, multifaceted role,” said Courtney Yeager, executive director of UWKV. “As we expand to serve the Greater Waterville area, Katelyn’s spirit and passion for community will help United Way improve lives across Kennebec County.”
For the fourth year in a row, Camden National Bank named Customer Experience Leader
CAMDEN — Coalition Greenwich, a division of S&P Global’s analytics company CRISIL, named Camden National Bank a 2021 Customer Experience (CX) Leader. This marks the fourth year running that the bank has been recognized in the retail banking category, and its second year in the small business category. This year, the bank was one of only three U.S. banks recognized for retail banking excellence, and one of two to be awarded for small business banking. In both categories, the bank was honored as a leader in customer satisfaction, customer loyalty and ease of doing business.
“To receive Greenwich CX awards in two categories again this year is a reflection of our whole team’s commitment to customer service,” said Greg Dufour, president and CEO of Camden National Bank, according to a news release from the bank. “Each area of the bank contributes to delivering an outstanding customer experience, continuously improving what we offer for products and services, and innovating to make banking even easier for our customers.”
In the face of significantly increased volumes brought on by Paycheck Protection Program (PPP), Camden National Bank partnered with several technology companies to enhance its services, from streamlined appointment scheduling to expedited loan approvals.
“Meaningful customer interactions were redefined in 2021. After a year like no other, banking is accelerating its evolution to meet new and heightened customer expectations. The pandemic turbocharged digital adoption, but the months following highlighted the fact that digital banking is about … offering a great experience,” said Jacqueline Vose, head of client experience and community banking at Coalition Greenwich in the company’s recent awards announcement.
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